Revolutionizing HR and CX: IGT Solutions’ Payroll Partnership with DataOn

IGT Solutions: A CX Powerhouse with a Global Workforce

IGT Solutions, headquartered in Gurugram, India, is a leading customer experience (CX) company. Since its founding in 1998, the company has been at the forefront of delivering transformative CX for global brands. Specializing in integrated BPM, technology, and digital services, IGT Solutions has established itself as an industry leader in sectors such as travel and high-tech, consistently innovating to meet the needs of its 90 marquee clients worldwide.

Driven by a vision to become the world’s leading next-generation CX company, IGT Solutions aims to simplify a billion complex interactions annually—with its employees playing a pivotal role in this journey. The company boasts a workforce of over 25,000 CX and technology specialists, spread across 31 global delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia, South Africa, Egypt, Vietnam and the USA. This makes them a  formidable force in the CX space.

Delivering CX Excellence Comes with Payroll Challenges

To deliver top-notch CX services to their clients, IGT Solutions relies on a large and diverse team. However, managing this workforce also brings significant challenges. For their offices in Indonesia and Malaysia, employing over 2,200 professionals, payroll management was a key area where they required specialized support.

Previously, IGT Solutions managed payroll internally but faced several challenges:

• Adapting to evolving tax and labor laws: The complexities of tax regulations and labor laws across regions demanded specialized expertise and frequent updates.
• Manual processes: Traditional payroll methods increased the risk of errors in salary calculations, tax compliance, and benefits administration.
• Resource-intensive operations: Internal payroll management consumed significant time and resources, pulling focus away from strategic business initiatives.

IGT Solution’s Transforms Payroll Processing with SunFish Payroll Outsourcing

With thousands of employees, the company recognized the need for an efficient, compliant, and accurate payroll system and team to support its continued growth. Recognizing these pain points, IGT Solutions began searching for a payroll outsourcing solution that could offer compliance, scalability, advanced technology, and robust data protection. And they finally decided to go with DataOn’s Payroll Outsourcing service for its expertise in payroll management.

Since partnering with DataOn in January 2024, IGT has seen significant improvements in its payroll operations, leading to smoother internal processes and better alignment with HR’s strategic goals.

• Enhanced payroll accuracy: By reducing errors in payroll calculations, IGT has greatly improved the accuracy and reliability of its payroll processes.
• Increased efficiency: With faster payroll processing times, IGT has been able to alleviate the administrative burden on HR, allowing the team to focus on more strategic tasks.
• Strategic focus: Freed from the time-consuming payroll management, IGT’s HR team can now dedicate more time to key initiatives such as employee engagement and development.

Conclusion

The partnership between IGT Solutions and DataOn has paved the way for a more efficient, strategic, and compliant payroll system that supports the company’s broader objectives in both HR and customer experience. By offloading complex payroll tasks, IGT can continue to focus on its core mission: providing innovative solutions that enhance customer journeys across industries.

IGT’s experience is a testament to the power of outsourcing in enhancing efficiency and accuracy, and the company’s partnership with DataOn is a model for others looking to transform their HR and payroll systems.