About Carsurin
PT Carsurin Tbk is a leader in the Testing, Inspection, and Certification (TIC) industry, serving critical global sectors including mining, energy, agriculture, and marine resources. With a sprawling operational footprint of 20+ offices and 18 accredited laboratories across Indonesia, the company manages a highly mobile workforce of over 1,200 skilled professionals. To maintain its authority and credibility, Carsurin prioritized a digital infrastructure that ensures precision, compliance, and operational excellence.
The Challenge: The Burden of Manual Fragmentation
Prior to implementing SunFish HR, Carsurin faced significant operational hurdles caused by disconnected systems.
Managing operations across multiple legal entities meant HR data was heavily siloed, forcing the team to rely on endless spreadsheets and repetitive data entry that was highly prone to human error.
These manual bottlenecks directly hindered the company's ability to live its six core values: Integrity, Trust, Determination, Discipline, Stretch, and Speed. Khristiani noted that:
- Speed was compromised by paper-based approvals taking up to a month.
- Integrity and Trust were challenged by manual record-keeping risks.
- Determination was drained by repetitive administrative “heavy lifting,” leaving little room for strategic initiatives.
The Turning Point: Choosing Integration Over Fragmentation
Carsurin recognized that to sustain its growth, it needed to move from a reactive administrative stance to a proactive, system-driven model. The objective was to replace disparate tools with a “single source of truth” that could consolidate data for payroll, attendance, and recruitment across all entities into one cohesive platform.
The Transformation Journey
The digital evolution focused on high adoption through a strategic, mobile-first rollout.
1. Driving Adoption: Mobile-First and Change Champions
To ensure employees across remote locations adopted the system, Devi, Head of HCMS, implemented a “Change Champions” program. On-site team leaders acted as pioneers for the SunFish Mobile App, while the HR team provided “bite-sized” learning via podcasts and video tutorials accessible on mobile phones.
2. Field Operations & Precision Attendance
Managing a dispersed workforce required real-time oversight. The new system introduced location validation and face recognition, ensuring employees are physically present at work sites.
- Real-Time Monitoring: Supervisors can instantly verify team attendance without waiting for physical paper reports.
- Automated Payroll: By integrating Activity Records (RA) and Time Records (RW), the system automatically calculates on-duty allowances and pocket money, eliminating manual checking.
3. Accelerated Talent Acquisition
The shift to online recruitment transformed hiring from a week-long paper trail to a digital workflow. Elisabeth Novitallya, Talent Acquisition Lead, reported that technology enabled quick approvals and centralized data management.
- Efficiency Gain: New hire approval times were slashed from 7–30 days down to just 1–3 days.
- Seamless Onboarding: Digital application forms now transition automatically into employee records.
4. Organizational Growth & Employee Empowerment
The transformation moved the company toward continuous feedback and employee autonomy. Stephen Raye (Org Development) and Hendra Pangawan (L&D) highlighted that real-time data allows for proactive planning rather than reactive decision-making.
- Self-Service Empowerment: Employees now track their own progress and explore development opportunities independently.
- Agile Alignment: Managers provide feedback more regularly, ensuring teams remain aligned with business goals.
Measurable Impact: Efficiency at Scale
The transition to an integrated platform has delivered measurable improvements across Carsurin's national operations.
- 90%+ Reduction in New Hire approval Time: From 1 month to 1–3 days.
- Automated Allowance Verification: Elimination of manual paperwork for on-duty fees.
- Real-Time Governance: Centralized storage for all hiring and employee documents.
- Enhanced Employee Motivation: Increased control over career paths through self-service tools.
Conclusion: Ready for Future Growth
By transitioning from fragmented tools to a unified HR ecosystem, Carsurin has aligned its workforce management with its corporate vision of excellence and integrity. As leadership concluded, the company is now “more efficient, more transparent, and ready to keep growing.”
